Implementing an automated Service Desk Magic Button
Watch this webinar replay featuring:
* Ken Wood, Sr. Manager Enterprise Management Tools at inContact (the global leader in cloud contact center software);
* Chad Haftorson, Director of Product Management at BMC Remedyforce;
* Tom Kouhsari, Lead Solution Architect at xMatters.
They will discuss how inContact uses our integration to notify on-call response teams when critical incidents are reported via multiple communication channels on any mobile device.
Watch the replay for an in-depth discussion on inContact’s story, including practical tips on how you can:
- Automate critical insights and communicate to the right people with RemedyForce and xMatters
- Create two-way communications and conference bridges easily for resolvers and business leadership
- Provide self-service and managed subscriptions to allow business stakeholders to remain informed when events occur